How do I return a merchandise I purchased online?

For a full refund, send your merchandise back to us at:

Ayala Capitol Shopping Mall
Bacolod City, Philippines, 6100


We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above. •Merchandise must be returned in its original individual packaging where applicable (e.g. shoe, or accessory boxes, etc.). •You will be responsible for return shipping costs.

How do I exchange a merchandise I purchased online?

We exchange any merchandise in resalable condition with a copy of your original invoice. You have two options to exchange your merchandise: •List the items you want to exchange on your invoice and send the items back to:

Ayala Capitol Shopping Mall
Bacolod City, Philippines, 6100

You are responsible for return shipping costs. Do not send any additional payment to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed.

How do I return/exchange a merchandise I purchased from your store?

If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it within 7 days of purchase, if you have the original sales receipt, Kaysthread will refund the value of the merchandise based on the original form and amount of payment. A Kaysthread merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 7 days from purchase or returns made with a gift receipt. Kaysthread requires a government issued identification for any merchandise return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you do not allow us to use your government issued identification or other acceptable identification for return purposes, we may refuse your return. We reserve the right to refuse any returns.


How can I check the status of my order?

When we receive your order, you will receive an email confirmation usually within minutes. To review your order status, you can click on the "View your order" button on your order confirmation email or you can log-in to your account with your username and password.  Click on "My Account" and then click the order number under order history. 

How do I cancel my order?

You can cancel items or orders prior to your order being processed by sending an email to For additional help, you can contact us by calling 09153115584 or send us an IM directly from our website.

How long will it take for my order to be shipped?

Your order will be shipped in the order it is received.  You should receive your package within 2 to 3 days after you receive your order confirmation.

How will my order be shipped?

Your order will be shipped through LBC.

How can I track my order once it has shipped?

A tracking number will be sent to you in your shipping confirmation email.  You can use the tracking number at LBC's website

Why was my order cancelled?

You may have made a duplicate order.  When this happens, we cancel one of the orders to make sure that you were not charged twice.

You may have failed to respond, in a timely fashion, to an important email.  Often, these emails relate to verifying your information, or completing payment.

If you have any questions about your canceled order, please contact as at 09153115584 or at

I received the wrong item or a damaged item - what should I do?

To ensure your issue is resolved promptly, please contact us at


Rates are based on the merchandise weight and size.

Small (1 lb) Medium-Large (2-10 lbs) Extra Large (11-25 lbs)
₱120 ₱190 ₱290



What forms of payment are accepted?

Credit Cards:

  • MasterCard
  • Visa
  • Discover Card
  • American Express


  • Paypal
  • Cash on Delivery (COD) 
  • Money Order (Cebuana, Palawan, LBC, Mlhuillier, Western Union)
  • In-store payment