How do I return a merchandise I purchased online?
For a full refund, send your merchandise back to us at:
KAYSHTHREAD
Ayala Capitol Shopping Mall
Bacolod City, Philippines, 6100
IMPORTANT RETURN/EXCHANGE INFORMATION
We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above. •Merchandise must be returned in its original individual packaging where applicable (e.g. shoe, or accessory boxes, etc.). •You will be responsible for return shipping costs.
How do I exchange a merchandise I purchased online?
We exchange any merchandise in resalable condition with a copy of your original invoice. You have two options to exchange your merchandise: •List the items you want to exchange on your invoice and send the items back to:
KAYSHTHREAD
Ayala Capitol Shopping Mall
Bacolod City, Philippines, 6100
You are responsible for return shipping costs. Do not send any additional payment to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed.
How do I return/exchange a merchandise I purchased from your store?
If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it within 7 days of purchase, if you have the original sales receipt, Kaysthread will refund the value of the merchandise based on the original form and amount of payment. A Kaysthread merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 7 days from purchase or returns made with a gift receipt. Kaysthread requires a government issued identification for any merchandise return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you do not allow us to use your government issued identification or other acceptable identification for return purposes, we may refuse your return. We reserve the right to refuse any returns.